Shipping policy
Thank you for shopping at Midorico. We take pride in sourcing authentic, fresh Japanese matcha and tea directly from generational family farms in Japan. All orders are carefully packed and fulfilled with the highest standard of care.
1. Shipping Destinations
We currently ship exclusively within Canada and the United States (including all 50 states and Canadian provinces/territories). We do not offer international shipping outside of Canada and the US at this time.
2. Shipping Rates & Delivery Estimates
Enjoy FREE Shipping on orders of $49 CAD or more within Canada or $35 USD or more within USA. Automatically applied at checkout, no code required.
For orders below the free-shipping threshold, available shipping services and rates are calculated and displayed at checkout.
For orders shipped to the United States, available shipping services and rates are displayed at checkout.
Order Processing Time:
All orders are processed and prepared for shipment within 1–2 business days (Monday through Friday, excluding public holidays). Orders received on weekends or statutory holidays begin processing on the following business day.
Estimated Transit Times:
3–5 business days via Canada Post and reliable domestic carriers within Canada and via USPS and tracked carrier partners.
Please note: Delivery estimates are based on standard carrier schedules. Inclement weather, seasonal peak shipping volumes, or remote regional locations may occasionally affect delivery timelines.
3. Order Tracking
As soon as your parcel is dispatched, you will receive an automated shipping confirmation email containing your tracking number and direct tracking link. Please allow 24 to 48 hours for the carrier to update tracking scans after package pickup.
4. Customs, Duties & Taxes
- Orders in Canada: Applicable provincial and federal sales taxes (GST/HST/PST) are calculated and displayed at checkout. No unexpected duties or brokerage fees apply.
- Orders in the United States: All U.S. orders are shipped Delivered Duty Paid (DDP). Any applicable U.S. import duties, taxes and customs fees are prepaid by Midorico when your order ships, so you won't be asked to pay anything on delivery.
5. Address Accuracy & Delivery Support
Please review your shipping address carefully before completing checkout. If you need to make an adjustment, contact us immediately at hello@midorico.co with your order number. While we fulfill orders promptly, we will do our best to accommodate corrections before your package ships.
If your tracking states that your order has been delivered but you cannot locate it, or if your items arrive damaged, please reach out to us within 7 days of delivery at hello@midorico.co with your order number and photos of any damaged packaging or items so our team can resolve it right away.
6. Contact Us
Have questions about your order or our shipping practices? Our customer support team is here to help. Reach out anytime at hello@midorico.co.